Privacy policy
PRIVACY POLICY
Last updated: 21 August 2026
The Mall LPL LTD respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit TheMallLPL.com, create an account, place an order, contact us, subscribe to marketing communications or otherwise interact with our website and services.
TheMallLPL.com is operated by The Mall LPL LTD and is powered by Shopify.
For the purposes of applicable UK data-protection law, The Mall LPL LTD is the data controller for the personal information we control.
Nothing in this Privacy Policy affects your rights under applicable data-protection law.
1. WHO WE ARE
Legal Business Name: The Mall LPL LTD
Trading Name: TheMallLPL
Website: TheMallLPL.com
Email: support@themalllpl.com
Telephone: 07556 888 070
Registered / Business Address:
163 Muspratt Road
Liverpool
L21 4NP
United Kingdom
Company Registration Number: 16310869
VAT Registration Number: 503062443
Registered in England & Wales
If you have questions about this Privacy Policy or how we use your personal information, contact:
support@themalllpl.com
2. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us.
We may collect the following categories of information:
IDENTITY & CONTACT INFORMATION
This may include:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
ORDER & TRANSACTION INFORMATION
This may include:
- Products viewed or purchased
- Order history
- Returns, refunds and cancellations
- Delivery information
- Transaction details
- Payment status
- Discounts or promotional codes used
PAYMENT INFORMATION
Payments made through our website are processed using Shopify and applicable third-party payment providers.
Depending on the payment method used, payment providers may process information such as:
- Payment card information
- Payment method
- Billing information
- Payment confirmation
- Transaction information
We do not necessarily receive or store complete payment-card details ourselves.
ACCOUNT INFORMATION
If you create a customer account, we may process information associated with that account, such as:
- Name
- Email address
- Saved addresses
- Order history
- Account preferences
COMMUNICATIONS
If you contact us, we may collect information contained in your communication, including:
- Email correspondence
- Contact-form submissions
- Customer-support enquiries
- Return or delivery enquiries
- Product enquiries
- Complaints
DEVICE & USAGE INFORMATION
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages viewed
- Referring website
- Interaction with our website
- Cookie and similar technology information
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
DIRECTLY FROM YOU
For example when you:
- Place an order
- Create an account
- Contact us
- Submit a form
- Request a return
- Subscribe to marketing
- Communicate with customer support
AUTOMATICALLY
Certain technical and usage information may be collected automatically when you use TheMallLPL.com through cookies, server logs and similar technologies.
FROM SERVICE PROVIDERS
We may receive information from companies that help us operate our business, such as:
- Shopify
- Payment providers
- Delivery carriers
- Fraud-prevention providers
- Analytics providers
- Marketing providers
FROM OTHER THIRD PARTIES
Where lawful and appropriate, we may receive information from other third parties or platforms you choose to interact with.
4. WHY WE USE YOUR PERSONAL INFORMATION
We use personal information only where we have an appropriate purpose and lawful basis for doing so.
PROCESSING & FULFILLING ORDERS
We use information to:
- Process purchases
- Take or verify payment
- Confirm orders
- Prepare orders
- Arrange delivery
- Provide tracking
- Handle cancellations
- Process returns and refunds
Our lawful basis will generally be performance of a contract with you.
CUSTOMER SERVICE
We use information to:
- Respond to enquiries
- Resolve order problems
- Investigate missing or damaged deliveries
- Process returns
- Handle complaints
- Answer product questions
Depending on the circumstances, our lawful basis may be performance of a contract or our legitimate interests in providing effective customer service and operating our business.
FRAUD PREVENTION & SECURITY
We may process information to:
- Detect fraudulent transactions
- Protect customer accounts
- Protect our website
- Prevent misuse
- Investigate suspicious activity
- Maintain the security of our business
Our lawful basis may include our legitimate interests in protecting our customers and business and, where applicable, compliance with a legal obligation.
LEGAL & REGULATORY REQUIREMENTS
We may process and retain information where necessary to:
- Maintain financial and accounting records
- Meet tax obligations
- Respond to lawful requests from authorities
- Establish, exercise or defend legal claims
- Comply with applicable law
Our lawful basis will generally be compliance with a legal obligation or, where appropriate, our legitimate interests.
IMPROVING OUR WEBSITE & SERVICES
We may use appropriate website and customer information to understand how customers use our store, troubleshoot problems and improve our services.
Depending on the technology and circumstances involved, our lawful basis may be our legitimate interests or your consent.
MARKETING
Where permitted by law, we may use your contact information to send you information about:
- Products
- New releases
- Promotions
- Events
- Offers
- The Mall news
Where consent is required, we will rely on your consent.
Where another lawful basis is available for marketing to existing customers, we will only use it where permitted by applicable law.
You can unsubscribe from marketing emails at any time using the unsubscribe link within the message or by contacting us.
5. COOKIES & SIMILAR TECHNOLOGIES
TheMallLPL.com uses cookies and similar technologies.
Some cookies are necessary for the website to function, including functions such as:
- Shopping basket
- Checkout
- Security
- Customer accounts
- Website functionality
Other cookies or similar technologies may be used for:
- Analytics
- Website performance
- Personalisation
- Advertising
- Marketing
Where UK law requires consent before non-essential cookies or similar technologies are used, we will request that consent through our cookie/privacy controls.
You can manage available cookie preferences through the controls provided on our website.
6. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the ecommerce technology that enables us to operate our website, shopping basket, checkout and other store functionality.
Information you provide through TheMallLPL.com may therefore be processed by Shopify to provide and improve its services.
Shopify may also process certain information for its own purposes where it acts as a controller under applicable data-protection law.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.
7. PAYMENT PROVIDERS
Payments made through our website are processed using Shopify and/or the payment provider selected during checkout.
Payment providers may process your payment information in accordance with their own privacy notices and legal obligations.
The Mall LPL LTD does not necessarily receive or store complete payment-card information.
8. DELIVERY PROVIDERS
Where you place an order, we share information necessary to deliver that order with the relevant delivery provider.
This may include:
- Your name
- Delivery address
- Email address
- Telephone number
- Relevant delivery information
We currently primarily use Royal Mail for website deliveries.
Information is only provided as reasonably necessary to arrange, manage and investigate delivery of your order.
9. OTHER SERVICE PROVIDERS
We may use trusted third-party service providers to help operate our business.
Depending on the services we use, these may include providers of:
- Website hosting and ecommerce services
- Payment processing
- Delivery and fulfilment
- Email communications
- Customer support
- Analytics
- Marketing
- Fraud prevention
- IT and security
- Accounting or professional services
We only disclose personal information where reasonably necessary and where we have an appropriate legal basis.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled in accordance with applicable data-protection requirements.
10. WHEN WE MAY DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary:
- To fulfil an order
- To process a payment
- To arrange delivery
- To provide customer service
- To prevent fraud
- To protect our legal rights
- To comply with a legal obligation
- To respond to a valid request from a court, regulator, law-enforcement body or other competent authority
- In connection with a sale, merger, restructuring or transfer of our business, subject to appropriate safeguards
We do not sell customer personal information as a standalone commercial product.
11. INTERNATIONAL DATA TRANSFERS
Although TheMallLPL.com currently delivers to UK addresses only, some of the technology providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps where required to ensure the transfer complies with applicable UK data-protection law.
Depending on the destination and provider, this may include reliance on:
- UK adequacy regulations
- Appropriate contractual safeguards
- The UK International Data Transfer Agreement
- The UK Addendum to approved Standard Contractual Clauses
- Another legally recognised transfer mechanism
You may contact us for further information about applicable safeguards.
12. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention and regulatory requirements.
The period for which information is retained may depend on:
- Whether you have an active customer account
- Our contractual relationship with you
- The nature of your order or transaction
- Legal and tax-record requirements
- Whether there is an ongoing dispute
- Fraud-prevention requirements
- The need to establish, exercise or defend legal claims
When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
13. SECURITY
We take reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials secure and should not share passwords with other people.
If you believe your account or personal information may have been compromised, please contact us.
14. YOUR UK DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have the following rights:
RIGHT OF ACCESS
You may request information about the personal information we hold about you and obtain a copy where applicable.
RIGHT TO RECTIFICATION
You may ask us to correct inaccurate or incomplete personal information.
RIGHT TO ERASURE
In certain circumstances, you may ask us to delete personal information.
RIGHT TO RESTRICT PROCESSING
In certain circumstances, you may ask us to restrict how personal information is processed.
RIGHT TO DATA PORTABILITY
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.
RIGHT TO OBJECT
You may have the right to object to certain processing of your personal information, including processing based on legitimate interests and processing for direct marketing.
Where you object to direct marketing, we will stop using your personal information for that purpose as required by law.
RIGHT TO WITHDRAW CONSENT
Where processing is based on consent, you can withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
The rights available in a particular situation depend on the processing and lawful basis involved.
15. EXERCISING YOUR RIGHTS
To exercise a data-protection right or ask a question about your personal information, contact:
support@themalllpl.com
Please tell us what you are requesting and provide enough information for us to identify the relevant records.
We may need to verify your identity before fulfilling certain requests.
We will respond within the timeframe required by applicable law.
16. MARKETING PREFERENCES
You can stop receiving marketing emails from us at any time by:
- Clicking the unsubscribe link in a marketing email; or
- Contacting support@themalllpl.com
Unsubscribing from marketing does not prevent us from sending necessary service communications relating to your orders, account, returns, refunds or other transactions.
17. CHILDREN'S PRIVACY
Our website and online purchasing services are intended for customers capable of entering into the relevant purchase or using them with appropriate parental or guardian involvement.
We do not knowingly seek to collect personal information directly from children where doing so would be inappropriate or unlawful.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact:
support@themalllpl.com
We will investigate and take appropriate action where required.
18. THIRD-PARTY WEBSITES & SOCIAL MEDIA
Our website may contain links to third-party websites or platforms, including social-media services.
These third parties operate independently and have their own privacy policies and practices.
The Mall LPL LTD is not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the relevant privacy information before providing personal information directly to a third party.
19. COMPLAINTS
If you have concerns about how The Mall LPL LTD handles your personal information, please contact us first so that we can investigate.
Email: support@themalllpl.com
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator.
You do not have to contact us before making a complaint to the ICO.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
- Our business
- Our website
- The services and technologies we use
- Applicable legal or regulatory requirements
- Our data-processing practices
When we make changes, we will update the "Last updated" date at the top of this page and provide any additional notice required by law.
21. CONTACT US
For questions about this Privacy Policy, our privacy practices or your personal information, contact:
The Mall LPL LTD
Trading Name: TheMallLPL
Email: support@themalllpl.com
Telephone: 07734711782
Registered / Business Address:
163 Muspratt Road
Liverpool
L21 4NP
United Kingdom
Company Registration Number: 16310869
VAT Registration Number: 503062443
Registered in England & Wales
For the purposes of applicable UK data-protection law, The Mall LPL LTD is the data controller for personal information for which we determine the purposes and means of processing.