Shipping policy

Shipping Policy

Last Updated: 08/06/2026

Thank you for shopping with TheMallLPL

This Shipping Policy outlines how we process and deliver orders placed through our website.

Shipping Locations

We currently ship to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and verified.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided at checkout.

Shipping Method

We primarily use Royal Mail Tracked 48 for all orders.

Estimated delivery time after dispatch:

Royal Mail Tracked 48: Usually 2–3 business days

Please note that delivery timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any free shipping promotions will be clearly stated on our website at the time of purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

You can use the tracking number provided to monitor your shipment's progress through the Royal Mail website.

Delivery Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Postal service disruptions
Public holidays
High seasonal demand
Incorrect delivery information provided by the customer

We are not liable for delays caused by third-party delivery services; however, we will do our best to assist you in resolving any issues.

Incorrect Address Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

If an incorrect address is provided and the order has already been dispatched, we may be unable to amend the delivery details.

Any additional costs incurred due to incorrect address information may be the responsibility of the customer.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please:

Check with household members and neighbours.
Check any designated safe places.
Contact Royal Mail directly using your tracking number.

If the parcel remains missing, please contact us at [CONTACT EMAIL] and we will investigate with the carrier.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
Photographs of the damaged item(s)
Photographs of the packaging

We will assess the issue and arrange an appropriate resolution in accordance with your statutory rights.

Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer protection laws, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.