Shipping policy
Shipping & Delivery Policy
Last updated: 21 August 2026
Thank you for shopping with The Mall LPL LTD.
This Shipping & Delivery Policy explains where we deliver, how orders are processed, our delivery methods, estimated delivery times and what happens if an order is delayed, damaged or lost.
This policy applies to orders placed through TheMallLPL.com.
1. UK Delivery Only
We currently deliver orders to addresses within the United Kingdom only.
We do not currently offer international delivery through TheMallLPL.com.
Orders placed through our website must therefore have an eligible UK delivery address.
If this changes in the future, our website and this policy will be updated accordingly.
2. Order Processing
Orders are normally processed and prepared for dispatch within 1–2 working days after payment has been successfully received and verified.
Working days are Monday to Friday, excluding UK bank and public holidays.
Orders placed on weekends or UK bank/public holidays will normally begin processing on the next working day.
During exceptionally busy periods, major product releases, promotional events or circumstances outside our reasonable control, processing may occasionally take longer.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you using the contact information supplied with your order.
3. Delivery Service
Our standard delivery service is normally:
Royal Mail Tracked 48
Once an order has been dispatched, Royal Mail Tracked 48 will usually deliver within approximately:
2–3 working days after dispatch.
Please note that carrier delivery times are estimates and occasional delays can occur.
The total estimated time between placing an order and receiving it therefore consists of:
Order processing: normally 1–2 working days
plus
Carrier transit: normally approximately 2–3 working days
This means a typical order should normally arrive within approximately 3–5 working days from the order being successfully placed, although this is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.
4. Delivery Charges
Delivery charges are calculated and clearly displayed during checkout before you complete and pay for your order.
You will have the opportunity to review the applicable delivery charge before placing your order.
Where we offer free delivery, a free-delivery threshold or another delivery promotion, the applicable terms will be clearly displayed on our website or at checkout.
There are no undisclosed delivery charges added after an order has been completed.
5. Order Tracking
Where tracking is available, you will receive dispatch confirmation containing your tracking information once your order has been handed to the delivery carrier.
You can use this tracking information to follow the progress of your delivery through the carrier's tracking service.
Please allow a short period after receiving your dispatch confirmation for tracking information to become active within the carrier's system.
6. Delivery Estimates & Delays
We work to dispatch orders within the processing times stated in this policy and use tracked delivery services wherever applicable.
Occasional delays can nevertheless occur due to circumstances such as:
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Severe weather
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Carrier network disruption
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UK bank or public holidays
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Exceptional seasonal demand
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Major trading card product releases
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Industrial action
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Incorrect or incomplete delivery information
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Other circumstances outside our reasonable control
If your order is delayed, please contact us at:
We will assist you and, where appropriate, investigate the delivery with the carrier.
The use of a third-party delivery carrier does not affect your statutory rights against The Mall LPL LTD as the retailer.
7. Customer Delivery Information
Customers are responsible for checking that the delivery information supplied at checkout is complete and accurate.
This includes:
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Recipient name
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House or building number/name
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Street
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Town or city
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Postcode
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Any other information necessary to complete delivery
Please check these details carefully before placing your order.
If you discover an error after ordering, contact us immediately at:
If the order has not yet been dispatched, we will make reasonable efforts to correct the address.
We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.
8. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer supplied an incorrect or incomplete delivery address, it may be returned to us by the carrier.
If this occurs, please contact us so that we can determine the appropriate next steps.
Where additional delivery costs arise solely because incorrect or incomplete delivery information was supplied by the customer, we may require those reasonable additional delivery costs to be paid before redispatch.
This does not affect your statutory rights.
9. Lost or Missing Parcels
If your parcel has not arrived within the expected delivery period, please first check the tracking information provided with your dispatch confirmation.
You may also wish to check:
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With other members of your household
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With neighbours where appropriate
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Any designated safe place
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Any delivery card or carrier notification
If your order remains missing, please contact us at:
Please provide your order number and delivery details.
We will investigate the missing delivery with the carrier.
You are not required to resolve a genuinely lost order directly with Royal Mail instead of contacting us.
Where an order is confirmed as lost in transit, we will provide an appropriate remedy in accordance with your statutory rights and the circumstances of the order.
This may include a replacement or refund, as appropriate.
10. Tracking Shows Delivered but the Parcel Cannot Be Found
If tracking indicates that your order has been delivered but you cannot locate it, please:
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Check the delivery location shown in the tracking information.
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Check with other members of your household.
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Check any safe place specified for delivery.
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Check with neighbours where appropriate.
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Contact us if the parcel still cannot be located.
Contact:
We will review the available tracking information and, where appropriate, raise an investigation with the carrier.
Each case will be assessed using the available delivery evidence and in accordance with applicable consumer law.
11. Damaged Deliveries
Please inspect your order when it arrives.
If your order or its delivery packaging has been damaged in transit, please contact us as soon as reasonably possible at:
Providing the following will help us investigate quickly:
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Your order number
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Clear photographs of the damaged product
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Photographs of the external delivery packaging
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Photographs of any internal protective packaging
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A description of the damage
Please retain the product and packaging while we investigate the issue.
We may use this information to make a claim or raise an investigation with the delivery carrier.
Reporting delivery damage promptly helps us investigate, but nothing in this section limits your statutory consumer rights.
Please also see our Returns & Refunds Policy for further information regarding damaged or faulty goods.
12. Missing or Incorrect Items
If your parcel arrives but an item is missing, or you have received an item different from the one ordered, please contact us at:
Please provide:
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Your order number
-
Details of the missing or incorrect item
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Photographs of the parcel and contents where relevant
We will investigate and arrange an appropriate resolution.
Where an incorrect item needs to be returned because of an error by The Mall LPL LTD, we will cover the reasonable return postage cost or provide an appropriate return method.
13. Refused or Uncollected Deliveries
If a delivery is refused or is not collected from the carrier when required and is subsequently returned to us, please contact us.
We will review the circumstances and advise you of the available options.
Where additional delivery charges arise because a customer failed to collect a parcel or refused delivery without exercising an applicable cancellation right, reasonable redispatch costs may apply.
Nothing in this section affects any statutory cancellation or consumer rights that apply to the order.
14. Pre-Orders
Products sold as pre-orders will clearly be identified as such on the relevant product listing.
Any stated release or dispatch date is based on information available to us from the relevant supplier, distributor or manufacturer.
Trading card product release dates can occasionally change.
Where a pre-order release date changes, we will fulfil the order based on the updated release information available to us.
If a pre-order contains both in-stock and pre-order products, the delivery arrangements displayed or communicated for that order will apply.
If we are unable to fulfil a pre-order, we will provide an appropriate refund.
Please see our Returns & Refunds Policy for information about cancelling pre-orders.
15. Delivery to Businesses or Shared Premises
Where an order is delivered to a workplace, reception, concierge, shared building or other location where another person is authorised to accept deliveries, carrier tracking may record the parcel as delivered when it has been accepted at that location.
Customers should therefore check with the relevant reception, mailroom, concierge or authorised recipient before reporting the parcel as missing.
If the parcel still cannot be located, please contact us and we will investigate as appropriate.
16. Our Responsibility for Your Order
The Mall LPL LTD is responsible for fulfilling orders placed through TheMallLPL.com.
We use third-party carriers such as Royal Mail to deliver orders, but using a delivery carrier does not remove or restrict the statutory rights you have against us as the retailer.
If there is a genuine problem with the delivery of your order, please contact us so that we can investigate and provide the appropriate resolution.
17. Consumer Rights
Nothing in this Shipping & Delivery Policy excludes, restricts or replaces your statutory rights under applicable UK consumer law.
This includes applicable rights relating to the delivery of goods under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Please also refer to our Returns & Refunds Policy for information about cancellations, returns, damaged goods and refunds.
18. Contact Us
For questions about an order, dispatch, tracking or delivery, please contact:
The Mall LPL LTD
Email: support@themalllpl.com
Telephone: 07734711782
Registered / Business Address:
163 Muspratt Road
Liverpool
L21 4NP
United Kingdom
Company Number: 16310869
VAT Number: 503062443
Registered in England & Wales
For delivery enquiries, please include your order number so that we can locate your order as quickly as possible.